Resetting / Changing Passwords in the Learner Experience

Reset Password

For learners whose organizations have not configured a third-party SAML2 single sign-on solution for the service (e.g. Google Workspace, Azure, RapidID, etc.), it is important to regularly change your password in order to keep your account secure.

The learner experience allows you to change your password. This requires that you know your current password and that you can successfully log in to the service. Learners who have forgotten their password can perform a password reset from the login screen:  

If you do not remember your password and you are attempting to regain access to the service, you must select the Forgot password link from the respective log in / landing page presented when you click on the training link provided by your administrator.

Changing Your Password

The My profile setting page is presented:

The Reset Password section is displayed:

3.) Enter your current password in the Current Password field.

4.) Enter your new password in the New Password field.

5.) Re-enter your new password in the Confirm Password field.

6.) Click on the Save button.