Students are prompted multiple times when playing training module videos

Modified on Tue, 29 Mar, 2022 at 12:12 PM

ISSUE:


Students are prompted multiple times when playing training module videos.


STEPS TO REPRODUCE:


1) Student selects the training module or selects the Video icon to take a module in the training campaign: 


 


2)  When a student clicks on a video module they are presented with the following screen:



3) The student selects the 'Play video' button (above) and is then prompted again with the following screen:



4) Once the student selects the Play or Resume button, the video starts.


RESOLUTION:


The student should only see the screen in step 3 above after selecting the module video in step 1. 


This issue can occur when the user is using the browser in 'InPrivate' (Microsoft Edge) / 'Incognito' (Mozilla Firefox) mode. 


When accessing videos, this issue does not occur when not in 'in private' mode. 



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article