The Admin Console view has changed or is skewed or otherwise not displaying correctly.

Modified on Thu, 13 Oct, 2022 at 11:30 AM

ISSUE: 


Occasionally, updates are made to the Admin Console and when these releases are pushed, users may experience issues viewing different pages in the Security Awareness and Training Service Administration Console. This occurs because the user browser has cached old configuration information.



SOLUTION: 


Clear your browsers cache, restart the browser and log in to the service again. 


If this does not correct the issue, open a case by accessing the Security Awareness and Training Service Support portal ( https://helpdesk.ftnt.info ) or send an email to infosec_awareness@fortinet.com and a ticket will be opened. 


Please be sure to include the steps to reproduce as well as a screenshot of the affected page(s).





Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article