Before you can initialize and configure the service, you must first create a FortiCloud / FortiCare master support account. Some customers may wish to use an existing FortiCloud / FortiCare master support account. They do not need to complete this step.
| You can only initialize the Fortinet Security Awareness and Training Service using a master support account. If you attempt to initialize using a FortiCloud / Forticare sub account, the operation will fail. |
When creating the master support account, you can choose to use an individuals email (e.g. firstname.lastname@domain.com) or a generic email (e.g. support@domain.com).
How to create a master support account:
1.) Navigate to https://support.fortinet.com
2.) Click on the Create Account button:
3.) Follow the prompts and complete all required fields to create your account and set your password.
If you have issues creating an account, please send an email to: cs@fortinet.com Please include:
- A detailed description of what you are trying to do
- The steps to reproduce the issue, including screenshots, and;
- Any error messages presented.
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