Before you can configure the service, you must first initialize the service. This is done by logging to one of the links provided below, using a FortiCloud/FortiCare master support account. This must be a master account. Logging in to the links provided below with a non master support account will not initialize a tenant.
How to initialize the service / tenant:
1.) Navigate to https://ftnt.info
2.) Select LOG IN and enter the username and password for your FortiCloud / FortiCare account.
The service will initialize after a few seconds and you will be presented with the Let’s set up your site screen: 
3.) Enter the official name of the organization in the Organization Name field. This information is used in the site title.
4.) Select the region you would like to store your learner data in from the Region dropdown.
Fortinet may add additional selections in this field as required in the future. If you would like to request an additional region, you can open a support ticket and a feature request will be raised for future consideration.
Currenty, you can select to store your learner data in: Americas (data is stored in the United States (????)) or Europe, Middle East and Africa (data is stored in Frankfurt, Germany).
5.) Enter the desired domain name in the Domain Name field. You can use a different domain when verifying your domain. This is the initial, unique identify to differentiate your tenant from others. Premium service level customers can change this domain during the configuration of the service.
| The domain name can only contain letters and numbers. If the name is already in use, you will need to choose a different domain. |
You may wish to enter the first section of your domain name. For example, for Fortinet, we might enter fortinet.us.ftnt.info or fortinet.de.ftnt.info (depending on your learner data storage location selection).
6,) Select the Set up button
Your service will be initialized. You will need to wait until the process completes.
7.) You can verify your subscription level by clicking on the Subscription Type (green) button.
- The current subscription information is presented:
| It will take some time for the license info to update. If it does not show up immediately, you can check again later. If the license info has been input into the associated FortiCloud account and it is not updating after 24 hours, please open a support ticket. |
You can return to the login screen by selecting Home from the path near the top left corner of the screen. The Login screen is presented:
8.) Select the Login button to access the Fortinet Security Awareness and Training Service admin role.
The admin role Dashboard page is displayed:
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