The first configuration step is to verify your domain in the Admin Portal tenant. You need to add DNS TXT records for each email domain you wish to send training campaign email notifications to. This is required to prove ownership of the domains you wish to send emails to. You can only add users with email addresses that use a verified domain(s).
This task must be completed before customizing your URL domain or importing users into the system.
If you do not have access to change your DNS records, you may need to reach out to another resource within your organization.
Customers can verify up to 40 email domains.
Domain names must contain:
Lowercase only
At least one letter
At least three characters
No more than 64 characters
Only characters supported in domain names (e.g. hyphen)
How to verify domain ownership
1.) Select Users from the Navigation Menu. Then select the + Manage domains and users button in the upper right corner of the screen:
2.) Now select the + Add Domain button in the upper right hand corner:
3.) Enter the email domain(s) (one at a time) that you would like to be able to send training emails to in the Domain name field and select Add:
A token will be produced. Follow the three steps on the screen to complete verification of the domain:
| Propogation of the DNS TXT record may take up to 72 hours depending on your DNS System / Service Provider. |
4.) Once these steps have been completed, click the Verify button.
If the DNS TXT record was created successfully and the record has propagated, the Status should change to a green Verified Status:
If your domain does not verify after 72 hours, please verify if your DNS TXT record is available using Google Dig: https://helpdesk.ftnt.info/en/support/solutions/articles/73000540318-how-to-verify-your-dns-txt-and-a-records-have-been-added-correctly-and-have-been-successfully-propa
If the DNS TXT record is not available using Google Dig, you will need to verify your DNS TXT record exists. You may also have issues if the DNS TXT token is missing characters or contains leading or trailing spaces. The token must match exactly and is case sensitive.
If you make a mistake, you can delete the registered domain by selecting the trash can icon to the right of the entry.
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