| This option is not available with the standard level service or the free 25 user service. Users of the standard level / free service will only be able to create a custom subdomain to our ftnt.info domain. E.g. ourdomain.ftnt.info If you wish to create a custom domain subordinate to one of your verified domains, you should contact your distributor and request an upgrade to the premium level service. |
For premium license subscriptions, you can create a custom subdomain of your choice. This domain will be the url sent to and used by your learners when they are sent training invitations. It is the url they will use when logging in to the system to complete training campaigns.
Subdomain names may contain:
Lowercase only
At least one letter
At least three characters
No more than 64 characters
Only characters supported in domain names (e.g. hyphen)
Configuring the domain of your choice as the primary domain:
1.) Select Settings from the navigation menu, then select the Edit domain button in the Domain setup section:
2.) Select the Use my own domain as primary option button:
3.) Create the ‘A’ records for the desired name using each of the IP addresses listed on the screen (these will vary based on your learner data storage country).
For example, if we wanted a custom domain of ‘infosec.ftnt.world’, we would create three ‘A’ records each containing infosec.ftnt.world and the listed IP addresses
infosec.ftnt.world using IP: 54.69.103.145
infosec.ftnt.world using IP: 35.95.166.55
infosec.ftnt.world using IP: 52.38.136.80
| Always use the IP addresses presented in the service and not the ones listed in this document as they may differ depending on where your learner data is stored. |
4.) After the A records have been created and propgated, you can enter the new domain (e.g. infosec.ftnt.world) into the Custom domain field and select the Confirm button:
| Propogation of the DNS TXT record may take up to 24 hours depending on your DNS System / Service Provider. |
If the ‘A’ records have been created correctly and the information has propogated, you should bet a green checkmark beside the name of your custom domain:
If your A Record does not verify after 24 hours, please use the following instructions to verify if you’re a record is available using Google Dig: https://helpdesk.ftnt.info/en/support/solutions/articles/73000540318-how-to-verify-your-dns-txt-and-a-records-have-been-added-correctly-and-have-been-successfully-propa
You can delete this mapping and create a new one should you decide to change your custom domain in the future:
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