The first configuration step is to verify your domain in the Admin Portal tenant. You need to add DNS TXT records for each email domain you wish to send training campaign email notifications to. This is required to prove ownership of the domains you wish to send emails to. You can only add users with email addresses that use a verified domain(s).
This task must be completed before customizing your URL domain or importing users into the system.
If you do not have access to change your DNS records, you may need to reach out to another resource within your organization.
Customers can verify up to 40 email domains.
Domain names must contain:
- Lowercase only
- At least one letter
- At least three characters
- No more than 64 characters
- Only characters supported in domain names (e.g. hyphen)
How to verify domain ownership
1) Select the Domains Icon from the Navigation Menu. Once selected, you can enter the parent domain in the Connect Your Domain field and clicking the Add button:
After clicking the Add button, a Token will be generated:
2) To complete the verification process, you must add the token generated as a DNS TXT record in your domain DNS configuration to prove that you own the domain. Steps to create a DNS TXT record vary based on your DNS Service / DNS Service Provider. Please refer to the product / service provider documentation to complete this step.
| Propogation of the DNS TXT record may take up to 24 hours depending on your DNS System / Service Provider. |
3) Once this step has been completed and the, click the Verify button.
If the DNS TXT record was created successfully and the record has propagated, the Status should change to a green Verified Status:
If your domain does not verify after 24 hours, please verify if your DNS TXT record is available using Google Dig: https://helpdesk.ftnt.info/en/support/solutions/articles/73000540318-how-to-verify-your-dns-txt-and-a-records-have-been-added-correctly-and-have-been-successfully-propa
If the DNS TXT record is not available using Google Dig, you will need to verify your DNS TXT record exists. You may also have issues if the DNS TXT token is missing characters or contains leading or trailing spaces. The token must match exactly and is case sensitive.
There is also trash can icon that you can click to delete the domain registration entry.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article